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Customer Support

As a company, Esri Malaysia differentiates itself on the quality of our people and the quality of the service we provide. Our client-centric vision draws from our core values, and by living these values, Esri Malaysia creates a unique client experience.

// Request For Technical Support

You can search the Esri Support Center Knowledge Base for a possible solution.
If a solution is not available, please proceed to step 2 below.

// Technical Support

To expedite your technical support request, please include the following information in your email and send it to techsupport@esrimalaysia.com.my

a) Organization Name

b) Division or Department Name

c) Your Contact Name (in full)

d) Office Contact Number (Cell Phone - optional)

e) Computer Hardware Configuration

f) Operating System and Service Pack Number

g) Esri Software and Version

h) If you are a student user, please provide the contact information (full name, email and office phone number) of your supervisor in charge of the software.

i) Description of problems and error or warning messages in details (if possible, please include screenshots of the error message)

j) Steps or procedures performed leading to the error.